100,000-miles and still a satisfied customer
A customer sent us this letter—along with pictures—years and many miles after having their car repaired at our shop.
“This letter is to express our thanks for your great work on our car.
In July of 2004 my wife and I bought our first NEW car, a Honda Accord. About 1 year later, and the car with about 12,000 miles on it, my wife was involved in a freeway accident heading home from our daughters house in Richland. I think she had travelled only about 10 miles when the accident occurred, and as you can see the damage was quite a bit but my wife was unhurt. We live in Southern Oregon but chose to have the car repaired there, in Kennewick, where the accident took place. I ended up choosing your place and have been reminded many times over the past 7 years what a good choice that turned out to be.
I'm writing now because the car just turned over 112,000 miles, so 100,000 miles since the accident. We've never had a single issue with any part of the repair and have never had any feeling that the car was ever wrecked to this extent. As you can see from the photo there are no problems with paint peeling or miss matched after this much time. I just felt that I had to let you know how pleased we have been with the car and your service.”
To leave your own review of Mathews Auto Body, click on the "G" and you will be directed to our Google Review Page.
I would definitely recommend Mathews Auto body to anyone that needs so repairs done on their vehicle. I took my car to them right after my accident and they did an amazing job, I like the fact that they handled everything with the insurance and advised myself as well as the adjuster that they would not put anything other than original parts on my car! This is what made a difference, I felt that they were really looking out for my best interest. Rick explained everything to me when I got my estimate done and even though it took a few extra days to get my car back Landon always kept in touch with me and assured me that they just wanted to fix everything on my car. If I could give them more than 5 stars I definitely would!
- Karla Reyes
Wow! Terrific Service. Had a garage accident and went to a competitor who insisted on an 1100 dollar repair, Mathews buffed out the visable damage and didn't charge me a cent. Love this place.
- Paul Walker
I chose to use Mathews Auto body to repair my precious F-150 XLT Truck, base upon recommendations from friends, and high reviews on the internet. I was not disappointed, as they did a very quality job and were very honest and transparent in the work they did, and what it would cost. They were very thorough in their work, and did a very high quality job. Thanks.
- Douglas Johnson
To leave your own review of Mathews Auto Body, click on the "yelp" and you will be directed to our Yelp Review Page.
Mathews did an amazing job fixing my car after I was hit! You'd never be able to tell that I ever had gotten hit when it was done. They were so friendly and I never had to worry about anything. My quote didn't take long at all, they were very knowledgable and knew exactly what my car needed. They even cleaned my car inside and out before I got it back. When I went to pick up my car, they explained in detail what they had done to fix it and made sure I was happy with how it turned out. Not to mention they guarantee the work on the car for the life of it! Awesome people, awesome work!
- Sarah N.
This Shop is a great one. I have had several cars taken to this place and my expectations have always been met! Would highly recommend. They make sure they fix things up to standards.
- Michelle M.
Mathews Auto Body was very responsive when we had two vehicles sustain damage from a wind storm. They were quick in providing damage estimates for insurance purposes and also when getting a vehicle in for repair once we decided to use them. Ryan was very helpful in explaining the repair options and so far the repairs look great.