Insurance-Approved Auto Body Repair Shop
Your Trusted Insurance-Approved Auto Body Repair Shop in the Tri-Cities
Dealing with insurance after an accident is stressful enough without worrying about where to take your car. Mathews Auto Body is an insurance-approved auto body shop that works with all major providers, so you’re never limited in where you can go. We handle the claims process directly with your insurance company while our certified technicians focus on restoring your vehicle to factory condition.
Family-owned since 1981, with two locations in Kennewick and Pasco, we’ve spent over 40 years making the repair process simple and stress-free for Tri-Cities drivers. Walk in for a free estimate and let us take it from here.
How the Insurance Repair Process Works
Filing a claim and coordinating repairs can feel overwhelming, especially if it’s your first time. That’s why we handle the insurance side for you. When you bring your vehicle to our shop, we start with a thorough damage assessment that includes a visual inspection and diagnostic scan. We document everything and submit it directly to your insurance company.
If hidden damage is found during disassembly (which is common), we handle the supplement process too, communicating directly with your adjuster so there are no surprises on your end. Throughout the entire repair, we keep you informed with clear updates on timelines, parts, and progress. You focus on your day. We focus on getting your car back to the way it was before the accident.
Benefits of Choosing an Insurance-Approved
Auto Body Repair Shop
Not every shop handles insurance the same way. Choosing an insurance-approved auto body repair shop that knows the process inside and out makes a real difference in your experience and the quality of your repair.
We communicate directly with your insurer. No back-and-forth phone calls on your end. We submit estimates, negotiate supplements for hidden damage, and keep your claim moving forward so repairs aren’t delayed.
You choose your own shop. Your insurance company may suggest a preferred shop, but you have the legal right to take your vehicle anywhere you want. You don’t have to go where they send you.
OEM parts protect your vehicle. We use original manufacturer parts on every repair, the exact same parts your car was built with. That preserves your safety, your warranty, and your resale value, even when insurance recommends aftermarket alternatives.
Factory-correct repairs, every time. Our technicians follow manufacturer repair standards and recalibrate ADAS sensors and cameras to factory specifications after every structural or panel repair. Your vehicle leaves our shop performing the way it’s supposed to.
A lifetime warranty backs every repair. We stand behind our work with a lifetime warranty, giving you and your insurance company confidence that the job was done right.
Over 40 Years of Honest, Certified Collision Repair Services
Mathews Auto Body isn’t a corporate chain or a quick-fix operation. We’re a family-owned shop that’s been part of the Tri-Cities community for over 40 years. Our technicians hold I-CAR Gold certification, the highest level of collision repair training in the industry, and we’re an OEM-certified collision repair center approved by more than 12 vehicle manufacturers. That means the companies that built your car trust us to repair it correctly.
We work with every insurance provider and treat every customer the way we’d want to be treated: with honest answers, clear timelines, and repairs that put safety first. Two locations in Kennewick and Pasco make it easy to get started.
FREQUENTLY ASKED QUESTIONS
Yes. We work with all insurance companies. It doesn't matter who your provider is. Bring your vehicle to either location and we'll coordinate directly with your insurer from the initial estimate through final payment.
Many policies do cover OEM parts, especially for newer vehicles or when safety components are involved. If your insurance initially approves aftermarket parts, we advocate on your behalf for original manufacturer parts because they provide the best fit, safety, and long-term value.
No. You have the legal right to choose any repair shop you want. Insurance companies may have preferred shops, but that recommendation isn't a requirement. The choice is always yours.
Timelines depend on the extent of the damage, parts availability, and insurance approval speed. Most repairs take several days to a couple of weeks. If supplements are needed for hidden damage, that can add time while we wait for adjuster approval. We'll give you a realistic timeline upfront and keep you updated throughout.
That's exactly what we do. From documenting the damage and submitting the estimate to managing supplements and communicating with your adjuster, we handle the paperwork and the phone calls so you don't have to.
This happens more often than most people realize. Once we disassemble the damaged area, we frequently find additional issues that weren't visible during the initial inspection. We document everything, submit a supplement to your insurance, and don't proceed until it's approved. No surprise charges.
Get Your Insurance Repair Started Today
Don’t wait on your insurance company to tell you where to go. You choose your shop, and Mathews Auto Body will handle the rest. Stop by our Kennewick or Pasco location for a free walk-in estimate. No appointment needed, no pressure.
We’ll assess the damage, explain your options, and work directly with your insurance from start to finish. Family-owned since 1981, backed by a lifetime warranty, and trusted across the Tri-Cities.